23 November, 2018 –
A Bill was recently introduced to the State Parliament to provide strengthened consumer protections for purchasers of new motor vehicles, and better access to justice for those who are sold a lemon.
It causes unnecessary financial and emotional hardship when things continually go wrong with a new car. It shouldn’t happen, but if it does consumers should have the right to demand a refund or replacement.
The Palaszczuk Government wants to make sure anyone who buys a new or old vehicle gets a fair go.
That is why the Bill increases QCAT’s current jurisdictional limit of $25,000 to $100,000 for matters involving motor vehicles with either a major fault or multiple minor faults.
This legislation means if a consumer cannot obtain a suitable remedy in negotiation with the dealer or manufacturer under Australian Consumer Law (ACL), they have the option of seeking a remedy through QCAT or the courts.
Furthermore, the Bill will also re-instate statutory warranties to older second-hand cars, meaning there will be a requirement for motor dealers to provide a warranty for cars more than 10 years old, or that have clocked up more than 160,000km.
Easier access to QCAT helps consumers avoid a long and expensive court case, often against the resources of large corporations.
This legislation builds on the Attorney-General’s strong advocacy regarding ‘lemon laws’ at the national as well as state level.