8 April, 2019 –
If a meter reader visited your property and access to your meter was restricted or unavailable, you can now login and submit your own read online that same day.
This will be welcome news, especially for dog owners whose meters cannot be read if safe access is not guaranteed.
Once the reading has been validated, the network business will pass it on to the customer’s electricity retailer, which is responsible for billing and will ultimately determine whether it is accepted.
Self-meter reads have long been an option for authorised customers in remote areas or on properties where meter access is challenging – online services will now be available to any account-holder who receives an estimated read or wants to avoid an estimate.
Customers wanting to submit self-meter reads can register at energex.com.au/selfmeterread