9 August, 2019 –
You might not realise that receiving bills in the post could cost you an extra fee!
Some companies charge extra for issuing bills (such as electricity, water, gas, telephone, etc.) in paper format – usually it’s a few dollars per bill. This can add up to a significant amount of money over the year, just to have your own bills mailed to you.
If you want to avoid the fee, ask your provider about switching to online billing, or find out if you are eligible for an exemption to avoid the paper bill fee.
Many companies offer fee exemptions for seniors, concession card holders, low income earners, those who have limited access to the internet, or for whom there is no real alternative to paper bills.
If you are eligible for an exemption, but are having trouble getting your exemption request processed, contact the Office of Fair Trading on 13 QGOV (13 74 68).
Find out more about paper billing at consumerlaw.gov.au/paperbilling