9 December 2016 –
Christmas is just around the corner and many of us will be out doing our Christmas shopping in the coming days. So it’s a good time to brush up on our rights as consumers.
The Australian Consumer Law requires shops to refund or replace an item if it is faulty, damaged, or dangerous but retailers are not required to exchange or refund goods if a customer changes their mind. If you think you may need to exchange a gift or seek a refund it’s always good to ask about specific conditions and make sure you save your receipts.
Some things to look out for when shopping this Christmas:
- Was/now pricing – retailers often mark down prices – which is good for shoppers, as long as the discounted price isn’t misleading and the original price hasn’t been inflated.
- Make sure the price at the register is the same as the shelf.
- Be wary of gift cards – to make sure you get the most of out a gift card make sure the card does not expire to quickly and check to see if you can get a small amount of cash change if the item they buy does not add up to the complete value of the card. If you do receive a gift card, try and use it as quickly as possible to ensure you don’t let it expire and to minimise the risk of the business going into administration or liquidation.
For more information about consumer rights visit try these links:
- Queensland Government, consumer rights, complaints and scams – https://www.qld.gov.au/law/your-rights/consumer-rights-complaints-and-scams/
- Federal Government, Australian consumer law – http://consumerlaw.gov.au/